DigiTeam Labs
MODULE · CREATIO · COMPLIANCE

Client 360 for risk review in Creatio

One evidenced view of a client across your systems and public sources, ready for risk and compliance review.

Used in these recipes

Solution

The agent matches the client across Creatio, your other systems and public sources, summarizes what it found with the source for every fact, and runs the risk checks. A reviewer signs off the view, and the next review is scheduled. Works with Creatio Customer 360, your core system (such as FIS, Fiserv, Jack Henry, Temenos, Thought Machine or Mambu), documents in SharePoint, and public registers such as Companies House or SEC EDGAR.

The model

Reads and summarizes what each source says about the client, with the source for every fact.

Code

Matches the client across systems, runs the sanctions and PEP checks, and schedules the next review.

A practitioner

Reviews the view and the risk flags, and signs off.

On Creatio, we build it with: Customer 360 · Bank.ai risk signals, where you have them · AI Studio agent — see Creatio's built-in AI agents

Reference architecture

One view of the client, with evidence for every fact

Client 360 for risk review · Creatio · reference architecture

SystemsCreatio + yours
Modeljudges
Codedecides
Practitionerapproves
assembledflaggedsigned offdatesre-run
Client data Creatio · core · documents CreatioDigiTeam
Match the client duplicates across systems DigiTeam
Read and summarize evidence · public sources Creatio agent
Risk checks sanctions · PEP · your rules CreatioDigiTeam
Client 360 one view, every fact sourced Creatio
Risk review analyst signs off Creatio
Re-review schedule KYC refresh · new event DigiTeam
  1. Systems · Creatio + yours Client data Creatio · core · documents CreatioDigiTeam
    • → Match the client
  2. Code · decides Match the client duplicates across systems DigiTeam
    • → Read and summarize
  3. Model · judges Read and summarize evidence · public sources Creatio agent
    • → Risk checks
  4. Code · decides Risk checks sanctions · PEP · your rules CreatioDigiTeam
    • → Client 360 assembled
    • → Risk review flagged
  5. Systems · Creatio + yours Client 360 one view, every fact sourced Creatio
    • → Re-review schedule dates
  6. Practitioner · approves Risk review analyst signs off Creatio
    • → Client 360 signed off
  7. Code · decides Re-review schedule KYC refresh · new event DigiTeam
    • → Match the client re-run
  • Creatio
  • Creatio agent
  • Marketplace
  • DigiTeam

Key deliverables

  • Client matching across Creatio and the systems that hold client data.
  • Summary with sources: every fact in the view links to where it came from.
  • Risk checks: sanctions and PEP screening, plus your own rules.
  • Review task in Creatio, with the view and the flags in one place.
  • Re-review schedule by risk level.

Results

1,000%+ ROI — one avoided fine covers the cost.

Asked for by 3 teams, delivered for all 3.

Results come from this module as we've delivered it, across platforms. Your Creatio version is adapted to your setup.

PILOT

Start with one client segment.

One client segment, live in your Creatio, with a fixed scope. Sources, checks and who signs off are settled before we build.

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